Operating your own business is exhilarating; yet, it can be a demanding job as well. One of the more challenging tasks is finding suitable employees. Hiring the wrong person can devastate the company culture. Besides, it is never fun to fire someone. All the many hours that go into preparing the job listing, reviewing resumes, and conducting interviews seem wasted when you make the wrong choice.
How can employers ensure they get the right employee the first time and avoid wasting time? Some business owners have discovered the value of a staffing partner in meeting their hiring needs. However, how can you be sure you partner with the right agency?
Here are 7 things to look for in your search for a quality and trustworthy staffing partner:
1. Open communication
One necessary criterion for beginning any relationship is having good communication. You want the agency to be interested in your business and your needs and not just be looking for another client. They should be asking you questions that delve deep into your business.
Potential questions may include:
- What is the nature of your business?
- What organizational values are most important to the company and its associates?
- What quality do you value the most among your current employees?
- What is the primary thing we can do to help alleviate the stress you are currently experiencing as hiring manager?
You want to be open and willing to share what your priorities are whether it be customer service experience, strong problem-solving aptitude, excellent computer skills, quick turnaround, or simply overall quality employees with integrity and a solid work ethic. Any insight you are willing to share will be vitally important to the potential success of the partnership.
2. Will be a partner to your business
You do not just want to hire a business - you want a partner in business. There is a difference between the two. A partner will be looking out for the long-term relationship and therefore will encourage your trust. You will likely get to meet the owner of the business. The partner will be interested in your financial situation and willing to negotiate as needed.
3. Works with a broad scope of job fields
Some staffing agencies work with a limited number of industries and fields. This may work if you happen to be looking for someone in that field, but what if you need additional help in the future. You want a staffing agency that can fulfill a broad variety of job positions.
4. Offers value-added services
Find out whether the agency you are considering offers extra services. Finding you the best candidate may require more than simply looking in a database. For example, some staffing agencies provide background checks, behavioral assessments, skills testing, training, and more. These added services are like bonus extras without the price tag.
5. Includes an Acceptable “Return Policy”
It is important to know upfront what the agency’s policy is regarding employees who don’t work out. Does the agency offer any compensation or provide a satisfaction guarantee? Is the direct hire fee reimbursable under certain circumstances? What if the employee you hire through the agency moves after only being on the job a month? These are important questions to have answered before moving forward.
6. Has an impeccable reputation
You want a company that has a superior reputation built on years of experience and good past relationships. Obviously, an agency without a good reputation is risky. As stated earlier, you are building a relationship with this new partner. You want a trustworthy agency, so here are a few ways to check out staffing companies and their reputations.
- Learn more about the owner/manager. Visit their social media accounts such as LinkedIn, Facebook, and Twitter.
- Check out posts, blogs, comments and company reviews for further insights about the company.
- Look at their website for awards and testimonials or ask for a business reference.
- Ask around the community. Contact the local Chamber of Commerce or Economic Council.
7. Locally owned
While some companies may opt for more nationally-known agencies, there are advantages to conducting business with a locally owned and operated company. For one, community residents will likely know them. Also, sometimes privately owned agencies have more flexibility when negotiating fees. Next, you can visit the location if you ever have a problem, question or just want to stop by. Finally, investing in a locally-owned business is investing in your own community.
At BRANNON PROFESSIONALS, we strive to develop partnerships with our clients that will last for decades, not mere months. If you are considering partnering with a staffing agency, please allow us the opportunity to serve you and your business.